CVB to Host Hospitality Training

Lewisburg, WV (April 24, 2012) - The Greenbrier County Convention and Visitors Bureau (CVB) is hosting two Hospitality Training Sessions, "The Basics of Achieving FiveStar Customer Service Excellence" and "How to Win Customers and Keep Them Coming Back" on Wednesday, May 16 at the Greenbrier Valley Visitors Center.

The workshops will be facilitated by Rita Suiter, owner and founder of Valdosta, Georgia-based Five Star Customer Service Strategies. Suiter's workshops offer an interactive, educational and motivational approach to customer service training. With more than twenty years' experience in the industry, Suiter draws from prior positions in the tourism field as well as positions as a customer service coach in the private sector.

"Rita is a dynamic presenter," said Kara Dense, Executive Director of the Greenbrier County CVB. "Anyone who attends a session will walk away with a fresh perspective on customer service. Because interacting with the public is something that many of us do on a daily basis, these training sessions are suitable to everyone - not just the tourism industry."

The morning session, "The Basics of Achieving FiveStar Customer Service Excellence," is scheduled from 9:00am-11:30am, with registration from 8:30am-9:00am. Program highlights include Key Customer Expectations, Basic Responsibilities of a Service Provider and FiveStar vs. 4-Star Service.

The afternoon session, "How to Win Customers and Keep Them Coming Back," is scheduled from 1:30pm-4:00pm, with registration from 1:00pm-1:30pm. Highlights for this program include Worst and Best Practices of Customer Service and Lessons from Service Giants.

Workshops are open to the public. Cost is $15 per person per session or $20 per person if attending both sessions. For more information or to register, please contact the CVB by phone at 304-645-1000 or by email at info@greenbrierwv.com.

About the Greenbrier County Convention & Visitors Bureau:
The CVB's mission is to strive each day to positively impact the area's economy by marketing the region as a premier tourist destination. The Greenbrier Valley is the second most visited region in the state with 1.3 million visitors annually and an economic impact of more than $181 million.

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